Warranty

The Stefani water purifier units are guaranteed free from defects in material or workmanship for 12 months from the date of purchase.

The guarantee exclude:

• Damage or defect caused by incorrect installation or assembly
• Physical breakage of the candle.
• Damage caused by incorrect use.
• Damage caused by lack of, or incorrect, cleaning or maintenance.
• Crumbling (for Terracotta Purifier).

Please visit www.stefaniaqua.com for product details.

The distributor does not provide claims beyond the manufacturer's recommendations and testing.

Returns

We want you to be completely satisfied with your purchase. Therefore, your satisfaction is 100% guaranteed. For manufacturing defects, we'll be glad to exchange your item or refund the full price if you choose to return it. However, products must be returned within 10 business days of ship date.

Include the original invoice that you received with your parcel and indicate the reason for the return. If you no longer have your invoice, please call 1-416-619-9131and we will assist you or email us at store@lifespices.com.

We will credit your original method of payment excluding shipping, delivery and administrative costs such as credit card processing fees.

Your credit card will be credited once we've received and processed your return. The credit may not show up on the very next statement you receive in the mail unless it is within your credit/debit card company's billing or statement cycle, but it should appear on the next one.

Exchanges

If you would like to exchange an item, please be advised we will charge you for shipping costs incurred for exchanges.

Please ensure your name, address, phone number and instructions are included.

Shipping Information

Our shipping rates are based on geographic location.

In-Stock items are normally shipped within one business day of receiving your order. Orders placed by 11:00 AM EST, Monday through Friday (excluding holidays), will be shipped the same business day. Orders placed after 11:00 AM will be shipped out the following business day.

All of the items in your order must be sent to a single "ship to" address. If no shipping option is selected, your order will be shipped Standard Ground.

Delivery

Failed Delivery Attempts
If, for any reason CANPAR cannot deliver your parcel, it is returned to the shipper with a documented reason. When a consignee is not available to receive a shipment, CANPAR drivers will leave a notice and make two more attempts to deliver to a business address or one attempt for residential addresses.

Customer will be responsible for paying full shipping costs for failed delivery attempts.

All deliveries are based on business days and do not include weekends or holidays. Standard Ground delivery times within Canada average 4-7 business days from the time your order ships. Express Deliveries will be delivered on average within 1 to 3 days from the time your order ships. Delivery can vary depending on the destination address.

For your convenience, you will be contacted by e-mail with your shipping confirmation, at the time your order ships.

International Orders - Please call us so we may direct you to the closest distributor.

International orders may be subject to additional administration costs, shipping, taxes and duties based on the purchaser's country requirements.

If you'd prefer to talk to someone directly, about our products or your order, please call us at 1-416-619-9131, Monday to Friday: 9a.m. – 5p.m. EST. All messages will be returned within 24 hours.